Privacy Policy

Privacy PolicyEffective Date: 01/08/2025

Fellow Carer Ltd (“we,” “us,” “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, register for our services, or use our learning platform hosted on LearnWorlds.

1. Information We Collect

When you interact with us, we may collect the following personal information:

- Identity Data: Full name, job title, and relationship to your Home Care

Agency. We also gather the Name and Email address of your carers that study the

courses.

- Contact Data: Business email, telephone number, postal address.

- Account Data: Login credentials and profile information for our services.

- Payment Data: Transaction details processed via our secure payment

provider(s).

- Usage Data: How you use our Website and LearnWorlds platform (e.g.,

- Technical Data: IP address, browser type, and device information (via

cookies).

We do not intentionally collect information from individuals under 18.

2. How We Use Your Information

We process your personal data to: Provide access to our courses and services. Process payments and manage transactions. Communicate with you about your account, updates, and new services. Communicate with the student carers to impart important information about their studies and / or to provide support. Improve the Website and learning experience. Comply with legal obligations. We will only process your personal data where we have a lawful basis to do so, such as fulfilling a contract, complying with law, or pursuing our legitimate business interests.

3. Sharing Your Information

We will not sell or rent yours or your carer's personal data. We may share your's and your carer's data only with: LearnWorlds, to deliver course content and manage your account. Payment processors (e.g., Stripe, PayPal, Wix Payments) to complete transactions. Service providers who support our business (e.g., IT, hosting, email systems).Legal authorities, where required by law or to protect our rights. All third parties are required to process your data securely and in compliance with UK GDPR.

4. International Transfers

As LearnWorlds and some of our service providers operate globally, your personal data may be transferred outside the UK. Where this happens, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

5. Data Security

We take data protection seriously and use appropriate technical and organisational measures to prevent unauthorised access, misuse, or loss of personal data.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Account data is retained while you are an active customer. Transaction data is retained for at least 6 years, as required by UK law.

7. Your Rights Under UK data protection law

You have the right to: Access a copy of your personal data. Request correction of inaccurate data. Request deletion of your data (where lawful). Object to certain types of processing. Request restriction of processing. Request transfer of your data to another provider. You can exercise these rights by contacting us at support@fellowcarer.com.

8. Cookies

Our Website uses cookies to improve your browsing experience, monitor usage, and deliver personalised content. You can manage or disable cookies through your browser settings, but some features may not work properly without them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this Website with the “Effective Date” clearly marked. Continued use of our services after updates indicates your acceptance of the revised policy.

10. Contacting Us

Fellow Carer Ltd

Sunday Mills House

21 Trewint Street

London SW18 4HA

Tel: 0208 242 1827

Email: hello@fellowcarer.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk